A: POM & CO. is a premium concierge and life management service for seniors and their families. We serve as your “chief of staff” We handle the details that matter most, from coordinating contractors and managing appointments to overseeing estate transitions and researching options. We're not a caregiving agency, and we don't provide medical services. We organize, coordinate, and simplify, so you don't have to.

A: We serve the Chagrin Valley region of Northeast Ohio, including Auburn, Aurora, Bainbridge, Bentleyville, Chagrin Falls, Gates Mills, Hunting Valley, Moreland Hills, Newbury, Orange, Pepper Pike, Russell, Solon, South Russell, and Woodmere.

If you're outside this area but still interested, please reach out, we may be able to help on a project basis.

A: We don't provide medical care, personal care (bathing, dressing), or hands-on caregiving. Instead, we coordinate and oversee the services and details your loved one needs. Think of us as the conductor of the orchestra, not the musician. We research options, vet vendors, manage timelines, and handle the coordination so your family doesn't have to.

A: No. We are not a licensed home health agency and do not provide medical care, or personal care assistance (bathing, dressing, mobility support). If your loved one needs those services, we can help research and coordinate with appropriate providers.

A: Reach out to us at Hello@lifewithpom.com or call/text (216) 704-3490. We'll schedule a confidential consultation to understand your needs, answer your questions, and discuss which service best fits your situation. There's no pressure — we just want to make sure we're the right fit for your family.

A: Yes. This is a key part of our Senior Move Management and Estate Coordination services. We help seniors and families sort through decades of belongings, decide what to keep, and coordinate the removal and sale of items. We handle the logistics so families don't have to make difficult decisions alone.

A: Absolutely. With your permission, we coordinate with healthcare providers, financial advisors, estate attorneys, and other professionals on your behalf. We attend appointments (when appropriate), take notes, and ensure continuity of care and planning.

A: Yes. Our Special Occasion Concierge service covers everything from birthday celebrations and family gatherings to retirement parties and memorial events. We work with you and handle invitations, vendor coordination, menu planning, and onsite support so you can focus on enjoying the occasion.

A: Yes, we offer in-home pet care for felines and K-9’s up to 25 lbs. This includes wellness visits, feeding, playtime, and coordination with vets and groomers. It's available as an add-on to any service retainer tier.

If your pet is over 25lbs, we can discuss alternative arrangements.

A: Yes. Our Document & Family Photo Digitizing add-on preserves important memories and records. We organize, scan, and digitize family photos, documents, certificates, and heirlooms — perfect for families managing estates or wanting to preserve family archives.

A: We are here to find a solution. Let us know what you are looking for, and we will come up with a plan.

A: This is common and understandable. Many seniors value independence and worry about losing control. We recommend having a gentle conversation about how POM & CO. isn't about dependence — it's about freedom. When the details are handled, your loved one can focus on what they enjoy. Sometimes hearing from you about your own stress can help them see the real benefit.

Absolutely. Many of our clients have adult children living far away. We serve as your "eyes and ears" locally, managing details, coordinating with healthcare providers, and keeping you informed. We're especially helpful for estate transitions and moves when you can't be there in person.

A: Confidentiality is paramount. Everything discussed with us stays confidential. We follow strict privacy practices and only share information with your permission. We understand that family dynamics are complex and handle sensitive matters with discretion and professionalism.

A: We work with you and your loved one together OR with the decision-maker (usually an adult child) depending on what works best for your family. In some cases, a senior is comfortable delegating entirely to their child. In others, they want to be involved. We adapt to your family's dynamic.